CARE (College Assessment, Response, and Evaluation)

CARE is an ArtCenter wide initiative that provides outreach to students who are demonstrating signs of behavioral, emotional, and/or academic distress.

The CARE Team at ArtCenter aims to ensure students' safety and well-being in our campus community and foster a productive and working atmosphere through incident assessment, support, educational initiatives, and intervention strategies.

The CARE Team at ArtCenter proactively addresses student challenges and mitigates their impact on students’ personal, academic success, and health concerns. They review, assess, and respond to such issues to support and empower at-risk students through collaboration with campus departments, faculty, and staff.

Submit a CARE Referral Here.

When to Contact Campus Security

CARE referrals are not monitored 24/7 and will not initiate an immediate emergency response. If the concern is urgent in nature and requires immediate follow-up, please contact Campus Security at 626-396-2211 or go to the main reception desk located in each building. Campus Security will evaluate the situation and determine if Pasadena police or other emergency responses are required. 

If off-campus, please call 911. 

You can also contact the following crisis lines: 

  • National Hotlines: 988 and 1-800-273-TALK (1-800-273-8255) 
  • Didi Hirsch 24-hour Crisis Line: 1-877-727-4747 (for Spanish, dial 1-800-628-9454) 
  • LGBTQ – The Trevor Lifeline: 1-866-488-7386 
  • Crisis Text Line: Text HELLO to 741-741 

Frequently Asked Questions (FAQ)

Generally, your CARE report will be viewed by members of the CARE Team, which consists of various campus stakeholders, such as Academic Advising, Campus Counseling, Center for Student Experience, Campus Security, Title IX, and other offices as deemed appropriate. Please note that FERPA and HIPAA guidelines are always adhered to .

The reporter can choose to remain anonymous, but we find it helpful to have your information so that we can ask follow-up questions to get clarity on situations. While we strive to protect the privacy of all involved parties, we cannot guarantee that the reporter will remain anonymous if your information is listed on the CARE form.

When describing concerning behaviors, be specific, including relevant context, past behaviors, quotes, and so on. Include the name(s) of the involved parties, an ID number, a detailed account of the concerning behavior(s), relevant documents, photos, etc., and any contact information you may have (ArtCenter email address, phone number, etc.). Any information you provide will help!

 

Following the report, the CARE Team will conduct an assessment, and a team member will reach out to the student as needed to provide support and connect them with campus and community resources. This can look different depending on the reason or area of concern but will generally result in a meeting to review resources and services. Should a CARE report come in about a disruptive student, a member of the CARE team will reach out to the student, have an educational conversation about their behavior, and try and connect them to services on campus that might be causing their behavior. Due to FERPA and HIPAA guidelines, we may not always be able to disclose the outcome of a situation. Furthermore, we make every effort to contact and support students of concern, but we may not receive a response from them.

The faculty has primary responsibility for managing the classroom environment. A faculty member may direct students who engage in disruptive behavior to leave the classroom for the remainder of the class period. Should the faculty require additional assistance after 4:30 pm, they should contact security and file a BIT report.  

Yes, although the student's engagement with mental health services is beneficial, completing a CARE report guarantees the college's awareness of any potential risks to the student's safety and well-being. Having a CARE report on file allows the college to be proactive in offering support if the student’s condition or circumstances change.

CARE is here to provide you with support and introduce you to campus and community resources that may be helpful in navigating your college experience. This is not a punitive process. We are here to help!

We take great care to protect the privacy of all students and do not disclose information unless there is a legitimate educational reason for doing so. According to federal law, CARE Team members are mandatory reporters. CARE Team members are required to disclose incidents of sexual assault, interpersonal violence, sexual harassment, hostile environments, and threats to the campus community.

Yes. We strongly recommend that any communication regarding a class grade's status come directly from the faculty member. We are happy to offer additional advice and support to the student, but we should not be the first to communicate this information to them.

Yes, it is advisable to initiate communication with the students first. The CARE Team will manage all incoming reports, but we find that students are more open to discussions with faculty or staff they have preexisting relationships with.

  • Academic Advising
    Academic Affairs
    Campus Counseling
    Campus Security
    Center for Student Experience
    Employee Experience and Engagement
    Title IX
    Center for Diversity, Equity, and Inclusion